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Effective · November 14, 2026

Support

Stuck, or have a question? Write to hello@oknilik.com and we usually reply within one or two working days.

Contents

  1. 01My sign-in code doesn't arrive
  2. 02When will I see my friends' perspective?
  3. 03Purchases
  4. 04Notifications
  5. 05If you are going through a hard time

01My sign-in code doesn't arrive

Check your spam or promotions folder and make sure the email address is spelled correctly. The code is valid for 10 minutes; if it has expired, request a new one in the app.

02When will I see my friends' perspective?

The combined picture appears after at least three valid responses (four for Honesty). A circle accepts answers for 7 days; we never show individual answers or who answered.

03Purchases

If you switch phones, restore your purchases in your own settings with “Restore purchase”, using the same store account. Refunds are requested from the App Store or Google Play.

04Notifications

Choose which notifications you get in the app, in your own settings. New feedback and a finished combined picture are announced at any hour. Reminders and the closing notice are not sent between 9 pm and 8 am.

05If you are going through a hard time

Palmir does not replace professional help. If things feel hard right now, these lines are answered by people who will listen.

United Kingdom

Samaritans116 12324/7, free

In an emergency: 999 · 112

Scotland

Breathing Space0800 83 85 87Mon–Thu 6 pm–2 am, Fri 6 pm to Mon 6 am, free

Wales

C.A.L.L. Mental Health Helpline0800 132 73724/7, free, in Welsh or English

Northern Ireland

Lifeline0808 808 800024/7, free

Ireland

Samaritans116 12324/7, free

Pieta1800 247 24724/7, free

Text About It50808text HELLO, 24/7, free

In an emergency: 112 · 999

Malta

Mental Health Helpline157924/7, free

Supportline17924/7, free

In an emergency: 112

OKNILIK
Tüskésréti út 5., 7632 Pécs, Hungary
Cg. 02-09-086218 · HU27455764
hello@oknilik.com

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